Deliver the high-quality, local experience customers expect and come back for. ZEOS runs fashion-native logistics at scale, ensuring your own e-commerce channel feels as easy and convenient as top marketplaces.
The challenge
Customers want fast, convenient delivery and smooth returns wherever they shop. But expectations vary widely across Europe – what works in one region can fall flat in another. Add to that differing expectations for return speed and refund timelines, and complexity grows fast. Without deep local expertise and the right last-mile and returns setup, brands struggle to meet these expectations consistently. The result is abandoned carts, higher costs, and lost loyalty. A bad experience or slow refund can be enough to stop customers from coming back – brands risk losing 70% of customers with a failed first delivery. With acquisition costs rising, a seamless experience is what makes loyalty stick.
The solution
No need to guess what customers want. ZEOS learns from over 60 million customers to understand how customers want to receive their orders in each market. With a single contract and integration, you get access to ~40 local carriers to meet those expectations instantly.
Tap into Europe’s largest fashion-specific logistics network. ZEOS gives you instant access to 14 fulfilment centres and ~20 return centres across Europe, all connected by powerful algorithms – so you can shorten delivery and return times, improving conversion and retention.
The post-purchase experience plays a key role in loyalty. ZEOS streamlines returns with local processing and specialised refurbishments, getting stock back online in 1-3 days. Fast reimbursements that meet local expectations turn a potential pain point into a reason customers return.