Create loyal customers with better logistics
Deliver the high-quality, local experience customers expect and come back for. ZEOS runs fashion-native logistics at scale, ensuring your own e-commerce channel feels as easy and convenient as top marketplaces.
The challenge
True convenience is complex.
Customers want fast, convenient delivery and smooth returns wherever they shop. But expectations vary widely across Europe – what works in one region can fall flat in another. Add to that differing expectations for return speed and refund timelines, and complexity grows fast. Without deep local expertise and the right last-mile and returns setup, brands struggle to meet these expectations consistently. The result is abandoned carts, higher costs, and lost loyalty. A bad experience or slow refund can be enough to stop customers from coming back – brands risk losing 70% of customers with a failed first delivery. With acquisition costs rising, a seamless experience is what makes loyalty stick.
The solution
Everything you need to create loyal customers.
Deliver like a local with expert insights
No need to guess what customers want. ZEOS learns from over 60 million customers to understand how customers want to receive their orders in each market. With a single contract and integration, you get access to ~40 local carriers to meet those expectations instantly.
Be closer to your customers, everywhere
Tap into Europe’s largest fashion-specific logistics network. ZEOS gives you instant access to 14 fulfilment centres and ~20 return centres across Europe, all connected by powerful algorithms – so you can shorten delivery and return times, improving conversion and retention.
Turn returns into a reason to be loyal
The post-purchase experience plays a key role in loyalty. ZEOS streamlines returns with local processing and specialised refurbishments, getting stock back online in 1-3 days. Fast reimbursements that meet local expectations turn a potential pain point into a reason customers return.
The numbers
Proven impact on how you do business
What ZEOS does
Powerful capabilities you can put to work.
Go live quickly
ZEOS lets you skip the usual 4-6 month onboarding cycles. Pre-built connectors for Shopify and SCAYLE (with more coming) let you connect your existing storefront to our logistics in weeks, not months.
Sell everywhere from one stock pool
ZEOS lets you manage a single virtual stock pool across your webshop and marketplaces for more availability everywhere customers shop. Customers are more likely to find in-demand items and the right size – improving their shopping experience and reducing out-of-stocks.
Stay in control with ring-fencing
ZEOS gives you full control over how your inventory is used. Ring-fence stock to prioritise your own webshop during high-margin periods, or shift availability to marketplaces to move volume – all from one stock pool.
Deliver locally with expert insight
Customer delivery preferences vary widely by country. Customers in Poland expect parcel lockers. In Denmark, around 50% prefer pick-up points, while in Germany, 80% choose home delivery. Without deep local knowledge, expansion is just guesswork.
The difference
What changes when logistics stop holding back growth.
Expanding your own e-commerce across borders often complicates the customer experience and weakens loyalty. ZEOS removes this friction by replacing fragmented logistics with a single, flexible setup.
ZEOS
Fast to launch
Pre-built connectors let you launch new markets fast.
Without ZEOS
Slow to enter
Each market requires new setup and lengthy onboarding.
Frequently asked questions
Your questions, answered.
How long does it actually take to get started?
Traditional multi-channel fulfilment setups can take up to six months to get live. With ZEOS Fulfilment and pre-built shop connectors, we’ve even had merchants go live in under 30 days – so you can start shipping and generating revenue much sooner.
Will I lose control of my inventory if it’s in a shared one stock pool?
No, not at all. ZEOS includes ring-fencing, which lets you reserve specific stock for your own webshop or selected marketplaces based on demand and margin goals. You get the efficiency of one stock pool, without giving up control.
Do I need to sign contracts with all 40 carriers?
No. You sign one single contract with ZEOS. We manage all the complexity, negotiations, and technical integrations with ~40 last-mile carriers, so you can focus on your brand.
I already have my own warehouse/3PL contracts. Can I still use ZEOS?
Yes, absolutely. ZEOS is designed to enhance your existing setup. Our orchestration engine connects to your own warehouses, existing 3PLs, and ZEOS fulfilment centres. Orders are routed dynamically based on your priorities, whether that’s faster delivery, lower shipping costs, or protecting margins. This lets you scale into new markets without abandoning the systems and contracts you already have.
Onwards journeys
