ZEOS Returns
Smoother returns. Stronger margins.
Make returns simpler and more profitable. Keep customers happy and recover more value from every product.
Run a returns process that grows your bottom line.
ZEOS Returns helps brands and retailers optimise returns across Europe. We turn a process that’s usually a costly trade challenge into an opportunity to recover value.
ZEOS Returns is our dedicated solution for processing dropshipped returns from Zalando – and soon other key European sales channels. Using a network of locally relevant carriers and return methods, customer returns are sent to the nearest ZEOS Returns Centre, where they are processed and reimbursement is triggered. From there, you decide where stock goes next: back to your warehouse or to the closest warehouse in our network for ZEOS to fulfil the next order.
Europe at your fingertips.
Europe at your fingertips.
Europe at your fingertips.
Logistics network
Returns that are local everywhere.
ZEOS Returns uses the full technology and reach of our logistics network. It brings together the best of two worlds: physical infrastructure and powerful digital orchestration. Returns are processed close to customers for convenience and then moved to where we know they will sell best.
The benefits
Make returns work harder for you.
One setup that helps you bring profit back into your returns process.
Perfectly seamless for customers
Create a win-win for customers and your business with a smooth and localised returns experience. Offer trusted carriers, familiar returns options and quick reimbursements – 5 days median – to meet marketplace standards and build loyalty.
Markets
14 markets served seamlessly.
ZEOS Returns works across 14 European markets to give customers a smooth returns experience whenever they shop – plus we act as the first line of customer support for all returns queries, reducing workload for your team.
Austria
Finland
Italy
Spain
Belgium
France
Luxembourg
Sweden
Czech Republic
Germany
Netherlands
Denmark
IrelandZalando only
Poland
- Austria
- Belgium
- Czech Republic
- Denmark
- Finland
- France
- Germany
- IrelandZalando only
- Italy
- Luxembourg
- Netherlands
- Poland
- Spain
- Sweden
Returns that make a difference.
Stronger performance on Zalando
Zalando is one of the most performance-critical channels in Europe. More than half of dropshipping partners fall below Zalando’s Reimbursement on Target benchmark in at least one market. ZEOS Returns helps you simplify reverse logistics and strengthen your performance — so you get more out of selling on Zalando.
Onwards journeys
